We have a dedicated team of consultants that can provide you with in time zone and local language support for your RPM Software. As we have support team members based in our RPM offices around the world, we are able to deploy follow-the-sun case management to investigate issues around the clock. We aim to provide you with exceptional service by rapidly responding to your requests and resolving all issues that you may experience. You can request support through our customer portal RPM Connect, or by calling one of our support locations.
If you’re experiencing issues with our software application or licensing, then we are here to help.
RPM Connect is our online customer portal and allows you to search our knowledge base of articles and request support for issues that you may be experiencing with our software. In addition, you can request new features be included in the product roadmap, engage with our support team, and receive updates/resolutions on each of your cases. As a licensed software user, please register and log in to RPM Connect.
Sometimes it is simply easier to call someone when you need help. We get that. That’s why we have dedicated support personnel located in several of our offices around the world.