The RPMGlobal group of companies worldwide are ultimately controlled by RPMGlobal Holdings Limited (ABN 17 010 672 321) (RPM) , a company incorporated and operating under the laws of Australia and having its principal place of business at Level 14, 310 Ann Street, Brisbane, Queensland, Australia 4000.
RPM is committed to protecting the privacy and personal information of all of its customers, suppliers and other stakeholders. RPM respects your preferences regarding the collection and use of your personal information and the following policy sets out how RPM collects, stores, uses and discloses personal information provided to RPM.
RPM as a publicly listed company on the Australian Stock Exchange (ASX: RUL) is bound by the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles (APPs) and is an APP Entity under the provisions of that Act.
As a provider of products and services worldwide, RPM may also be subject to the laws and regulations of other countries. To the extent required, this policy shall be read subject to and in accordance with the mandatory provisions of those additional laws to which RPM may be obligated to comply..
When you contact RPM, visit our website or request or receive products or services (RPM Products or Services) from us, RPM may collect and hold certain data which may include personal information from you which assists us in managing our relationship with you.
This personal information may be collected from you, and subsequently held by RPM, as a direct or indirect result of RPM’s dealings with you including but not limited to during the provision of RPM Products or Services to you or following referrals of third parties.
The personal information we collect and hold may include:
Together the above information is known collectively in this policy as your Personal Information.
Users of RPM Software and/or recipients of RPM Services may be requested at the time of installation of that Software (or an upgrade or new release of that Software) or receipt of those Services whether they wish to assist RPM to improve its products and services by sending us anonymous usage data about how you are using the Software and/or services (RPM Software Analytics).
By installing and using RPM Software and by choosing not to ‘opt out’ from RPM Software Analytics either at the time of installation or subsequently at any point by not ‘opting-out’, you are agreeing to and are granting RPM the right and permission to collect, maintain, process and use analytics data related to your use of our Software.
For the purpose of the RPM Software Analytics program, RPM may rely on third party analytics services to collect and process this data and such data is stored and processed on servers located in Europe and the USA.
You can opt in or out of the RPM Software Analytics program at any time from the Software “about box” or by emailing [email protected].
Your information is provided to RPM throughout your dealings with RPM as a recipient or potential recipient of RPM software and/or Services or by engaging with RPM as a supplier, partner or service provider to RPM. Both Personal Information and non-personal information may be collected by RPM through your direct interactions with us such as entering into contracts with RPM or filling out forms, sales enquiries and other transactions, publicly available data from third parties such as data from marketing opt-in lists and data aggregators and from automated interactions such as RPM’s Software Analytics program or from website cookies, URL’s and tools.
The information collected and held by RPM may be used and disclosed by RPM for purposes such as:
Occasionally we may use personal information to provide you with information about other RPM Products and Services together with events and promotions that we believe may be of benefit to you. If you prefer not to receive these updates please email us at [email protected] and put “unsubscribe” in the subject line together with the name of the publication you wish to unsubscribe from. Our marketing communications will also include an “unsubscribe” link.
We may access or disclose information about you, including the content of your communications, in order to: (a) comply with the law, ASX listing rule requirements or respond to lawful requests or legal process; (b) protect the rights or property of RPM or our customers; or (c) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of RPM staff, customers or the public. We may also disclose personal information as otherwise permitted by law and as part of a corporate transaction such as a merger or sale of assets.
RPM is a global company and as such we may be required to process data in many countries. To conduct our business, and in accordance with this statement, you acknowledge that irrespective of your location and the origin of the Personal Data, RPM may store, transfer or process your Personal Data in Australia or any other country/region in which RPM or its subsidiaries, or authorised service providers maintain facilities. Outside of Australia these locations include Brazil, Canada, Chile, China, Colombia, Hong Kong, Indonesia, Kazakhstan, Mongolia, Russia, South Africa, Turkey, USA and India. For the purpose of the RPM Software Analytics program, RPM may rely on third party analytics services to collect and process this data and such data is stored and processed on servers located in Europe and the USA. All transfers will occur in compliance with data transfer requirements of applicable laws and regulations.
Where Personal Data originating from the EU is transferred to RPM entities or to third-party vendors engaged by RPM to process such Personal Data on our behalf who are located in countries that are not recognized by the EU as offering an adequate level of Personal Data protection, such transfers are covered by alternate appropriate contractual and security safeguards.
In the process of continuing to develop our business, we may also occasionally acquire subsidiaries or other business entities. As a result of such transactions, and for maintaining a continued relationship with you, we may transfer your Personal Data to an acquired and related affiliate. If we are involved in a reorganization, merger, acquisition or sale of our assets, your Personal Data may be transferred as part of that transaction. We will notify you of any such deal and outline your choices in that event.
Except as otherwise described in this statement or with your permission, Personal Data you provide to RPM will not be shared outside of RPM and its controlled subsidiaries and affiliates and approved business partners under confidentiality obligations.
RPM stores your personal information in different ways, including in paper and in electronic form. RPM takes security of your personal information very seriously and uses a variety of security procedures in our RPM Website and RPM Store to help protect personal information from unauthorised access, use, or disclosure.
RPM takes reasonable and appropriate technical, compliance, administrative and physical security and risk mitigation processes and safeguards that are designed in accordance with applicable laws to protect any Personal Information stored by RPM from any loss, misuse, unauthorised access, disclosure, alteration or destruction.
Protection mechanisms include (i) physical safeguards including locked filing cabinets and secure document destruction and (ii) technical safeguards including user authentication, network and data monitoring and other appropriate security measures across the RPM group.
RPM takes reasonable measures to prevent Personal Information breaches. If these do occur, we have a process in place to take swift action within our responsibilities and in accordance with any mandatory breach notification requirements at law.
You have a right to request access to Personal Information held by RPM and to request its correction.
You may request to review, correct, update, suppress, or otherwise modify any of your Personal Information that you have previously provided to us through RPM’s business partners, or object to the use or processing of such Personal Information by us.
If you require any changes please contact us using the details in the contact information section below.
In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information that you have provided to us suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information that you have provided to us.
While the majority of questions and issues related to access can be handled quickly, complex requests may take more research and time. In such cases, issues will be addressed, or you will be contacted regarding the nature of the problem and appropriate next steps.
RPM will retain your Personal Information for as long as your account with RPM is active; as needed to provide you products or services; as needed for the purposes outlined in this policy or at the time of collection; as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements; or to the extent permitted by law.
Subject to applicable laws, you may have the right to request the following in respect of Personal Information stored or processed by RPM including:
As a company focused on serving the needs of businesses, RPM’s websites, products and services are not directed to, nor do we knowingly collect data from, children and minors. If you believe that we have mistakenly or unintentionally collected Personal Information of a child or minor please contact RPM using the details set out in the “contact information” section below.
We ask that you not send us, and you not share any sensitive Personal Information (e.g., government-issued or financial account numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, genetic, or biometric data, criminal background or trade union membership).
Whilst RPM acknowledges your right to deal anonymously or by pseudonym and to elect not to permit RPM to collect or store personal information, except in relation to general enquiries or complaints made to RPM on an anonymous basis, it is impractical for RPM to deal with you with respect to RPM Products or Services unless you identify yourself and provide the required personal information.
RPM reviews its policies regularly and occasionally may need to change or update them.
As an Australian business that offers goods and services to individuals in the European Union, RPM complies with the applicable requirements of EU General Data Protection Regulation (GDPR).
If you believe that your Personal Data was unduly collected or is unduly processed by RPM please refer to the “Contact information” section below.
RPMGlobal Holdings Limited
Level 14, 310 Ann Street
Brisbane, Queensland, Australia 4000
Ph: +61 7 3100 7200